Refund Policy

This website is in launch preparation and does not currently accept orders or collect payments. The policy below applies once sales begin.

If a product arrives damaged or defective, contact us so we can arrange a replacement or refund. We may ask for photographs to assess the issue.

Because many products may be made to order, returns for buyer’s remorse may be limited once production begins. We are generally unable to accept returns of made-to-order items unless they are damaged or defective.

• Contact us within 14 days of delivery at contact@generalfieldlabs.com.
• Include your order number.
• Include clear photos if the item is damaged or defective.

Refund requests are reviewed on a case-by-case basis. Where a refund is approved, original shipping charges may not be refundable except where required by law.

For any refund or return question, email contact@generalfieldlabs.com.